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Privacy Policy

Last updated: September 25, 2026

This is a translation provided for your convenience. The Portuguese version is the official document and prevails in case of any discrepancy.

Who We Are

Our website: procgroup.com.br
CNPJ (Brazilian company registry): 10.381.377/0001-91
Legal name: Proc Solucoes em Informatica Proc Especialistas em Infraestrutura de Ti LTDA

Our Policies

All personal information collected is used to make your visit to our site pleasant and secure. PROC GROUP guarantees the confidentiality of the personal data collected, under Brazil's General Data Protection Law (Law 13.709/2018 – “LGPD”), observing your right to:

  • Confirmation that we process your personal data;

  • Access to the content of your personal data;

  • Request correction of outdated or incomplete personal data;

  • Request deletion, blocking or anonymisation of personal data deemed unnecessary or not compliant with the LGPD;

  • Request deletion of personal data processed on the basis of your consent, except where the LGPD requires the data to be retained;

  • Request information about who your personal data is shared with;

  • Request information about the option of withholding consent and the consequences, disadvantages and access limitations that follow;

  • Withdraw your authorisation to process your personal data, where processing is based on your consent;

  • Object to any processing of information that breaches the LGPD;

We do not share your information, browsing history or preferences with third parties.

By accessing the PROC GROUP website and its pages, you agree to this privacy policy in all its terms. We recommend checking this page regularly so you are always aware of the latest changes.

Information Collected

Information that may be collected, stored and used so that we can offer you the best content, offers and communications:

  • Information about your computer, IP address, geographic location, browser type and version, and operating system;

  • Information about your use of the site and your visits, referral or origin, length of visit, pages viewed and navigation flow;

  • Your e-mail address, used when logging into your account, registering, sending messages through forms or accessing special content;

  • Profile registration information on our site — for example name, photo, address, gender, date of birth, occupation, interests and others related to the topic pages;

  • Any other personal information you send us;

  • General information you type or search for while browsing the site;

  • Information captured automatically while you use our site, including date, time and frequency of use;

  • Information related to purchases, services you use or transactions made through our site, including name, address, telephone number, e-mail address and credit card details for approving purchases;

The content of what you publish on our site, such as testimonials and product comments, including your username and profile photos, where available;

Information contained in the communications you send us by e-mail, WhatsApp, chat, direct message (social networks) or through our site, including content and metadata;

Your name and e-mail address for receiving our newsletters.

Purpose of Data Use

Personal information may be used to:

  • Enable management of the site and of the business environment;

  • Personalise the site according to the usage preferences identified;

  • Make the site's features available for use;

  • Manage the sending of content, links, payment reminders or abandoned cart notices;

  • Support customer service through the site;

  • Carry out delivery of the products or services contracted;

  • Send promotional and informational communications (which you may cancel at any time);

  • Send content and notifications requested by the user;

  • Provide statistical data about user profiles (without individual identification);

  • Keep the site secure and prevent fraud;

  • Verify compliance with the terms and conditions of use.

Disclosure of Information

Personal information is disclosed in order to faithfully fulfil our company's purpose, in line with the aims set out in this policy, by our employees, managers, authorities and partners:

  • As provided for or required by law;

  • To provide legal support in ongoing or potential court proceedings;

  • To exercise the defence of our legal rights;

  • To tax authorities (issuing invoices);

  • To carriers and couriers for shipping goods.

Our Ads and Campaigns

We use information contained in ads (such as IP, ISP and browser) for traffic analysis. You may turn cookies off in your browser settings or in antivirus tools, bearing in mind that this may affect how you interact with our site and your access to restricted areas.

Cookies

Comments: when leaving a comment, you may choose to save your name and e-mail in cookies for your convenience. These last one year.

Login: if you visit our login page, a temporary cookie is created to test browser compatibility (with no personal data). When you log in, access cookies are created and last from two days to two weeks (if “Remember me” is selected).

Editing: if you edit or publish content, an additional cookie (the post ID only) is stored for 24 hours.

General Questions

If you have questions after reading this Policy, please contact our team by phone at (46) 3224-3532 or send an e-mail to comercial@procgroup.com.br.

We consider that by browsing the PROC GROUP site you agree to the terms presented.

Audience measurement

We use Metricool to measure this website’s audience. When you open a page, your browser requests an image hosted on Metricool servers, and that request records the visit. The IP address, browser type and referring page are processed, in order to understand the volume and origin of the site traffic. No cookies are used and you are not identified individually. Metricool acts as a data processor and handles the data under its own privacy policy. To exercise your rights as a data subject, use the contact channels listed in this policy.